How to return your beauty products ?
Did you get the wrong beauty products or simply want to return your order to us ? Follow the guide !
In this folder you will find everything about :
How long do I have to return a package ?
After how long will I be refunded ?
Click on the part that interests you to go directly to it !
How long do I have to return a package ?
From the day after the date of receipt of your order, you have 30 days without having to justify any particular reasons, to return the products that you do not wish to keep on the express condition that they have not been opened, neither damaged nor broken and that they are in their original packaging (instructions, accessories, protective film, etc.).
Are returns offered ?
Return shipping costs are not covered by MonCornerB.
In order to avoid any loss or damage to the package and to ensure a refund for the returned products, we invite you to take a photo of the products to be returned and of the interior of the package before return, and to keep your proof of deposit.
Are exchanges possible ?
As for exchanges, they are not taken into account by our shop. After returning your package, you must then place a new order if you want to change products.
Here is the procedure for returning your beauty products to us :
1. Within 30 days of your order, log in to your customer account, click on "My Account," then "Order History," and finally "Details" for the order in question.
2. Check the product(s) you wish to return, indicate the reason for the return in the box provided, and then click "Request a Return."
3. Once your request has been processed, you will be automatically redirected to the "Return History" section. If this is not the case, you can access it from your customer account.
4. Print the return slip associated with your request.
5. Enclose this slip inside your package (it is essential to ensure your return is processed correctly by our logistics team).
6. Send your package to the address indicated on the slip. You are responsible for return shipping costs.
Return conditions of an order under special offer and conditions :
If you received a gift offered under conditions in your order, such as a gift offered beyond a minimum order amount (for example the goodie bag), and you wish to return all or part of the items of this order to us, and the remaining amount of your order is below the amount eligible for the offer, then you must also return the gift to us in order to be refunded.
After how long will I be refunded ?
Upon receipt of your returned products and verification of the content by our teams, you will be refunded via the payment method used for your order within a maximum of 7 days.
MonCornerB's team
